24x7x365, that’s what we need to exhaustively search for while choosing a web hosting provider. Brilliant customer service is an important ingredient, and a factor if ignored can ruin web hosting experience. A company with a sterling customer service can partner with you for the long haul and nourish your online business. Furthermore, collective recommendations can help you pick up the right host having a high level at the heart customer service.
FortuneHost is bound to provide 24x7x365 distinct support.
One should ask oneself the below questions to hit the sound customer service.
Will I be able to receive assistance at any point of time ?
While it is critical to gain 27x7x365 live customer support, several companies boast “24-hour live support.” However, one should be careful as they may be only up with 24/7 support through chat, forum, or email. At times, we require customer support and expect to talk with a human being on the phone rather than a robot who knows nothing about your account or a ‘hired hand’ with no information. Undoubtedly, there are numerous hosting companies out there who answer their telephone 24 hours a day with assurance. Moreover, checking upon customer service of such hosts by calling at odd times or utilizing the modes of contact – email, ticket or chat to see if a professional service person answers should definitely build the blocks of trust and develop confidence.
Who will be answering my calls?
In order to meet the burgeoning demand for cost-effective, 24/7 X 365 customer care, numerous Web hosting companies prefer outsourcing services overseas at an accelerated rate. As a matter of fact and because customer service behold utmost importance to the hosting business, obviously it must be kept intact to the top most standards of quality control thereby securing it within the corporate domain. Local support helps to build trusted relationships and keep customer care consistent. There are several aspects to consider.
Web hosting industry being one of the most competitive industries on the internet today emphasizes on having impeccable customer service which apparently is the backbone of every organization. Customer care service helps understand customers by way of customer experience, putting oneself in the customer’s shoes, identifying needs and expectations, identifying types of customers; this helps to boost business.
One of the key to sterling customer care is successful communication. It consists listening skills, written communication, also body language etc.
Customer care deals with difficult situations, recognizes customer reactions, uses feedback for positive change. Customer service is very important for the success of an organization. No doubt, the well established truth that happy customers make for a profitable organization still prevail. Consumer service is a vital role, and indeed requires to be handled in different ways for different organizations.
On the technical hand, customers are notified beforehand of up coming server maintenance, new security implementations or server upgrade. Abrupt service breakdowns or DDOS attacks notified to customers in timely manner helps in gaining customers trust and eventually helps to maintain long relations. Understanding the hours and availability of technical support is significant as well as this is a place where it is very easy to cut costs. If there is something going critically wrong with a website then customers can’t be expected sitting around for days thereby awaiting to get their problems solved. Nevertheless, it should be a habit to answer every critical support requests in just a matter of an hour or two; and, rest of the requests should be treated in no more than 24 hours. Webhosts should be offering around the clock support, especially considering the fact that their market stands global.
Indeed scrupulous customer care with around the clock availability stands as backbone to an organization, and boot business.